Survey app for Salesforce

Turn closed Cases into customer feedback.

InPoll is a free, native Salesforce survey app. Send a survey from a Flow, connect personal invitations to customer records, and report on CSAT and NPS without buying another survey subscription.

Built for Salesforce admins and service teams who collect customer feedback after Cases close.

Install InPoll free Request a demo Installing in a sandbox?

100% Salesforce native
Free core surveys
Salesforce Flow action
Salesforce AppExchange partner

InPoll inside Salesforce: analytics for a customer satisfaction survey with 35 responses, an 88% response rate, average CSAT 4.3 of 5 and a bar for each star rating

The same survey on a phone: five stars selected and a short comment typed in

What you can do with InPoll

Send surveys from a Flow

Add the Send InPoll Survey action to a Flow. For Case feedback, copy and configure the packaged draft Flow, then activate your copy. Publish the survey and configure the survey site, recipients and email permissions first. Default repeat requests reuse the invitation; deliberate resends are explicit.

Flow Builder canvas: a record-triggered flow on Case runs the Send InPoll Survey action when a Case is updated

Connect feedback to customer records

Personal invitations can link an answer to its Contact, Lead, Case and Account when those records are supplied or resolved. Each personal link accepts one response. Public-link answers are anonymous and do not automatically identify a customer.

Invitations table listing each recipient, their email, the Case the survey was about and a status of Sent, Opened or Responded

CSAT and NPS, with ready-made reports

Surveys with a supported rating question store the relevant CSAT or NPS score. Ready-made Salesforce reports cover CSAT, NPS, Case survey responses and invitation response rate. Running and customizing reports requires the appropriate Salesforce permissions.

InPoll analytics for an NPS survey: 32 submitted responses, a Net Promoter Score of +47 with promoters, passives and detractors, and a score gauge

More inside InPoll

See all features

How it works

Build
Start from a template such as Case closed: quick CSAT, then add questions, logic and your branding.
Send
Add the Send InPoll Survey action to a Flow, share a link or QR code, or email personal invitations and track them.
Understand
Personal invitations carry the supplied customer and related-record links. Configure response mapping to write answers back, and use the CSAT and NPS reports for surveys with rating questions.

Free to use. No survey subscription.

InPoll adds no survey or response caps and has no paid tier. Your Salesforce licensing, storage, email and other platform limits still apply.

No InPoll survey or response caps
Core surveys need no AI account or key
Admin setup and Salesforce platform limits apply

See what is included

From the blog

All articles

May 13, 2024

Mastering NPS Surveys in Salesforce: Transform Your Salesforce Business with NPS Surveys for Optimizing Customer Relationships

Learn everything about Net Promoter Score (NPS) surveys, from calculation to integration with Salesforce. Drive growth and enhance customer satisfaction with actionable insights.

May 10, 2024

Streamline Your Workflow: How to Choose the Best Salesforce Survey Tool for Your Business | InPoll.io

Discover how to streamline your workflow and enhance your Salesforce experience with the best survey tool for your business.

May 2, 2024

Elevate User Feedback Management: Creating Surveys in Salesforce with InPoll

Learn how to streamline user feedback management within Salesforce using InPoll. Discover the step-by-step process for creating surveys tailored for user feedback, seamlessly integrated with…

Try InPoll in your Salesforce org

Install InPoll free in your Salesforce org, or request a demo and we will show you around.