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Get Response & Sync Mapping
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Sync Mapping
Edit Sync Mapping of Survey
Field Types
Sync Setup
Check Responses of the Survey
Sync Logs

Sync Logs

Last Modify: 

11 Jun 2024

Sync log surveys display the status of the object mapping, i.e. Whether the object mapping has passed or has failed.  Users can check out all logs of attended surveys.  If the Survey sync mapping status succeeds, it means that survey questions are mapped with Salesforce objects and fields.


Users also have the option to re-sync failed mappings, filter the sync logs, export the mapping sync logs details, and delete sync logs. These options provide users with more flexibility and control over their survey data syncing process.


It's important to keep in mind that these processes require appropriate permissions, and it's important to check with your Salesforce administrator before proceeding with these steps.


Survey Sync logs image


To run the survey mapping and review sync logs, users can follow these steps 


  1. Create survey mapping with object

  2. Now enable Sync Setup

  3. Click the save mapping button

  4. Send a survey to other user. Note that the logs will only display if the survey is attended by the user. 

  5. Now click on the sync mapping.

  6. Click on the sync logs tab.

  7. Review mapping logs.



Some extra things to do

  • Re-sync survey mapping 

  • Filter sync logs

  • Export mapping sync logs details

  • Delete sync logs 

  • Re-sync survey mapping 

If survey response mapping fails due to some reasons then we have a feature to re-sync survey mapping. With the help of re-sync, it will again store responses in the selected object. You can re-sync multiple logs together. 

  1. Click on the checkbox of logs or go to a particular log.

  2. Select re-sync selected or click on the log action button.

  3. Click the apply button or select the "re-sync" option.

  4. It will notify you that the re-sync process is completed.


  • Filter sync logs


Here user can filter a list of mapping logs. We have two filters that we can apply to the list. We can filter on the basis of failed logs and success logs.

  1. Click on the filter box.

  2. Select any filter from a list (failed logs/success logs).

  3. Now it will display a list of logs according to the filter applied.


  • Export mapping sync log details


Users can download all/selected sync logs and store them offline. These exported logs are stored in the form of CSV.

  1. Select the logs that you want to export by clicking on the checkbox of logs.

  2. From the select action, select the "Export Selected" option.

  3. Click on the apply button or export button.

  4. It will download a CSV file.


  • Delete sync logs 


If the user wants to delete selected/all sync logs then the user can select the delete option to delete logs. It will erase selected Logs from the list.

  1. Select the logs that you want to delete by checking on checkbox of of logs.

  2. From select action list, select the "Delete Selected" option.

  3. Click on the apply button.

  4. It will notify that logs deleted successfully.



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