Use this guide to see what InPoll wrote to Salesforce for each answer, find out why a write failed and try it again. For admins.
Before you start
- Set up write-back and switch it On. See Write answers back to Salesforce.
- You need the InPoll Admin Permissions permission set to see the log and to retry.
Open the sync log
- Open the survey and click Response Mapping in the top bar.
- Scroll down to the Sync log card.
InPoll writes each answer in the background. A new answer can take a moment to appear. Click Refresh to reload the list.
Read the log
Column | What it shows |
|---|---|
When | The date and time of the last write attempt, in your own locale and time zone. |
Response | The number of the survey response, for example SR#-3. Click it to open the response in a new tab. |
Result | Success or Failed. After Success, Open record opens the record InPoll wrote, in a new tab. |
Details | What happened, for example "Updated Case 00001033." or "Created Case 00001034." After a failure it starts with "Not written:" and the reason. |
- The newest entry is first. The list shows the latest 100.
- Each response has one row. A retry updates that row instead of adding a new one.
- Pending means InPoll has not written the answer yet. A Pending answer has no row in the log.
- A Success row can end with "Skipped:" and a list of answers that did not fit their field. The other answers were written. See Field types for write-back.
Before the first answer, the card says "Nothing written yet." and links to the Send screen. It stays empty while write-back is Off, because InPoll adds no rows then.
Try again
Retrying writes the answers of this survey that are not written yet: Failed answers and Pending ones, including answers that arrived while write-back was Off. It never writes an answer again that has Success.
- Fix the cause. See the next section.
- Make sure Write answers to Salesforce is On. Retry does nothing while it is Off.
- Click Write pending and failed again on the Sync log card.
- Wait a minute, then click Refresh.
InPoll says "Writing the pending and failed responses again. Refresh the log in a minute." Retry uses the mapping that is saved at that moment.
Why a write fails
Read the reason in Details. These are the usual ones.
What Details says | What it means | What to do |
|---|---|---|
Nothing to update: this response did not come from an invitation about a record. | The mapping is Update the record the survey was about, but the answer came from the public link or from an invitation with no record. | Choose Create a new record or Update the person who answered, or send the survey from a Flow that sets a Related Record Id. Save, then retry. |
Nothing to update: this response has no Contact recipient. (or Lead) | The mapping is Update the person who answered, but the invitation did not go to that kind of person. For example it went to a User or a pasted email address. | Choose another option, or send to a Contact or Lead. |
The invitation's record is a Case, but the mapping writes to Contact. (example) | The object you chose is not the kind of record the invitation was about. | Choose the matching object in part 2 of Response Mapping. |
No mapped answers to write. | Every mapped answer was empty or was skipped, so there was nothing to save. | Check the fields in part 3 and the Skipped notes. Make the questions required if you need an answer. |
Skipped: ... is not a number, a date, an email address, yes or no, or one of its picklist values. | An answer does not fit the field it was mapped to. | Choose a field that fits the question. See Field types for write-back. |
A message from Salesforce, with a field name in brackets. For example a required field is missing, or a validation rule says no. | Salesforce refused the new or changed record. | Fill the missing field with an answer, a fixed value or a value from part 4. Or ask your Salesforce admin to adjust the rule. Then retry. |
Field ... does not exist, or Field ... cannot take an answer. | A field in the mapping was deleted or can no longer be written. | Open Response Mapping, choose another field and save. |
InPoll cannot write to the object ... | The object in the mapping is not allowed or no longer available. | Choose another object, fill the fields and save. |
The mapping could not be read. | The saved mapping is damaged. | Choose the fields again and save. |
Good to know
- Write-back runs as the Salesforce Automated Process user, not as the respondent. The respondent needs no access to the record.
- Your own field and object permissions decide what the Response Mapping screen lets you pick. Salesforce rules on the record itself, such as validation rules and required fields, apply when InPoll writes.
- If the Sync log stays empty although answers were written, check that you have the InPoll Admin Permissions permission set.